iCase – Community Services and NDIS Provider Software

iCase is used by Community Service Providers across various programs, including National Disability Insurance Scheme (NDIS), aged care, and child care – as a comprehensive service provider software solution.

Easy to use, flexible and industry specific, iCase Community Service Provider software is designed by industry participants, for industry participants, and provides all the features required for the effective management of your organisation in one simple, low cost per user, per month pricing package.

Specialised service provider software functions are designed to manage particular community services with no customisation required, for immediate productivity at no additional cost. These functions include:

Client Support and Management

Community Service Provider client management software support clients across a range of programs using only one application. Manage client records, referrals, health, appointments, tasks and finances – eliminating potential for costly ‘missed’ activities. With the added bonus of specific service provider software functions like ‘Activity Centre’ – which enables creation, selection, tracking and invoicing of client activities, and ‘Complete Menu Planning’ – which helps manage menus for Meals on Wheels or similar services.

Customer Relationship Management – CRM

Sophisticated Community Service Provider CRM software functions assist in rostering staff, clients, tasks, activities and appointments. Keep track of relationships with ALL organisations and individuals with comprehensive document retention and interaction history, and manage all your campaigns, newsletters and marketing activities from the one place.

Reporting and Searching

Multiple desktop searching options allow you to save regular searches for future use and share them with others, with full text search across notes, forms, employers and client database at the click of a mouse, plus automated compliance and reporting back to Government organisations like National Disability Insurance Agency (NDIA) and Home and Community Care Minimum Data Set (HACC MDS)

User Management

Flexible role based access and user management ensures staff only see functions that they can use, significantly reducing errors and training costs, whilst greatly improving security. Create as many or as few roles as you want, and customise your organisations structure with any number of locations, multiple companies, departments or cost centres – iCase Community Service Provider software will support them all.

Flexibility and Customisation – No Programming Required

Unprecedented levels of customisation, without usual development costs allow you to create your own templates, set auto notes and standard emails and create your own searches, reports, forms and Intranet – with little training required. Full document management systems allow you to collect information about clients and employers without tons of paper and lost client records.

Use iCase Anytime, Anywhere, on any device

iCase is a web based application delivered to your browser from SoNET’s Cloud (SaaS – Software as a Service), guaranteeing all your data is securely stored in Australia, and accessible 24/7 from anywhere, and on any device with web browser (tablets, smartphones, netbooks)! Let us take the worry out of your IT systems, with fully supported and maintained service provider software solutions inclusive of help desk, backups and 99% guaranteed uptime.


Specifically designed Community Service Provider software is built to improve the operations of Community Service organisations, and ultimately enhance provider’s results. iCase’s automated processing, record keeping and online document management features significantly decrease administration time and costs, allowing more time for servicing clients, improving productivity, and positively impacting the environment with less paperwork. Also, inbuilt invoicing and purchase order functions allow for strict financial management, whilst integration with accounting software and Government compliance allow for overall improved management, performance and greater outcomes.

Our software is used by some of the largest and smallest providers in the sector, covering various aspects of their business (e.g. NDIS, finance, community services, call centres, service desk, client management, project management etc.).

Some of the service providers we are proud to support include, Spectrum Migrant Resource Centre, On The Line, The Victorian Aboriginal Community Controlled Health Organisation, Samaritans, CareWays, SCOPE and more

No matter the size or location of your organisation’s business, iCase’s Community Service Provider software WILL provide you with savings, efficiencies, compliance & performance improvements.